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unable to login into App Store

when I try to install application from App Store system asking for iCloud account details. I have provided account details but it throwing error message as


"This apple id has not yet been used with the App Store. please review your account information."


I have updated personal & payment informations.

Posted on Dec 3, 2021 12:11 AM

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Question marked as Best reply

Posted on Dec 3, 2021 5:33 AM

The resolution to this issue is often making sure you have entered a credit card or other valid method of payment* even if you don't plan on needing to use it. The document 'If you can't remove your last payment method or use no payment method with your Apple ID' ( https://support.apple.com/HT203905 ) mentions, "if you're using an existing Apple ID with the App Store for the first time, you must provide payment information."


If there is an option to select "Review" or "Continue", select that and enter valid payment information if required. If there's problems doing this:

On a mobile device tap: Settings > [your name at the top] > Media & Purchases > View Account > Review Apple ID.

Alternatively this document explains how to 'Change, add, [review,] or remove Apple ID payment methods' on an Apple mobile device, a Mac, or a PC; click here --> https://support.apple.com/HT201266


More things to try in this 2018 post by Urquhart1244 marked Apple Recommended:

https://discussions.apple.com/thread/8434425?answerId=33542414022#33542414022


If you continue to have problems contact Official Apple Support - Select your region from the list and then your country from the pop-up window. If you do not see your country, see if there is an "other" listing for that region.

https://getsupport.apple.com/?caller=cups&PGF=PGF63005


*Payment methods that you can use with your Apple ID - https://support.apple.com/HT202631


2 replies
Question marked as Best reply

Dec 3, 2021 5:33 AM in response to lucky_vinnu

The resolution to this issue is often making sure you have entered a credit card or other valid method of payment* even if you don't plan on needing to use it. The document 'If you can't remove your last payment method or use no payment method with your Apple ID' ( https://support.apple.com/HT203905 ) mentions, "if you're using an existing Apple ID with the App Store for the first time, you must provide payment information."


If there is an option to select "Review" or "Continue", select that and enter valid payment information if required. If there's problems doing this:

On a mobile device tap: Settings > [your name at the top] > Media & Purchases > View Account > Review Apple ID.

Alternatively this document explains how to 'Change, add, [review,] or remove Apple ID payment methods' on an Apple mobile device, a Mac, or a PC; click here --> https://support.apple.com/HT201266


More things to try in this 2018 post by Urquhart1244 marked Apple Recommended:

https://discussions.apple.com/thread/8434425?answerId=33542414022#33542414022


If you continue to have problems contact Official Apple Support - Select your region from the list and then your country from the pop-up window. If you do not see your country, see if there is an "other" listing for that region.

https://getsupport.apple.com/?caller=cups&PGF=PGF63005


*Payment methods that you can use with your Apple ID - https://support.apple.com/HT202631


Dec 3, 2021 2:07 AM in response to lucky_vinnu

Hi,


You have not yet completed the setup of your new Apple ID.

First, log into the Apple ID website on appleid.apple.com and confirm that your billing and shipping address, as well as phone number are listed.


Afterwards, to complete the account creation you need to accept Apple’s Terms & Conditions.

If youre having issues with the error message when downloading apps, reference the following for a resolution, depending on how your Settings appear.


  • Settings > Name > Media & Purchases > if it says ‘Off’, click right there and then confirm/continue to sign in.


Once Signed In, you should receive the pop-up again > Tap Review > Swipe the option green to confirm you have agreed to the T&C and select your correct country/region > confirm your payment information, billing address and phone number and press next > you should receive a pop-up that confirms your Apple ID setup is complete.


  • Settings > Name > Media & Purchase > View Account > you should then receive the pop-up here. Tap review, and reference the above steps.


If neither of these options work to resolve your issue, go to Settings > Name > Media & Purchases > Sign Out.


After signed out, open the App Store and click on your avatar/picture in the upper right-hand corner on the main page > scroll to the bottom > click Sign Out.


  • Now, on the App Store, search for an App and try to download it > you will be asked to Create or Sign in with your Apple ID > select Use Existing Apple ID > sign in with your Apple ID credentials > you will receive the pop-up again > tap review > repeat the referenced steps above to complete the account creation.


https://support.apple.com/en-us/HT204053


Hope this helps!



unable to login into App Store

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