I was charged for an app that I was only trying to use the free trial how do I get rid of the charges
iPhone 11, iOS 15
Hey there, Jodee1961!
Thanks so much for using Apple Support Communities. We definitely want to make sure you're only being charged for the items you want. We'd like to help in any way we can.
To start, we recommend advising that you check and see if your purchase is eligible for a refund. Here is how you can get that process going: Request a refund for apps or content that you bought from Apple. If you're still stuck, you can also reach out to the Apple online store team. They may be able to provide some more information on this purchase and your available options.
Here is how to reach out: Contact Apple Support
We hope that this information is helpful.
Have a great day!
Hey there, Jodee1961!
Thanks so much for using Apple Support Communities. We definitely want to make sure you're only being charged for the items you want. We'd like to help in any way we can.
To start, we recommend advising that you check and see if your purchase is eligible for a refund. Here is how you can get that process going: Request a refund for apps or content that you bought from Apple. If you're still stuck, you can also reach out to the Apple online store team. They may be able to provide some more information on this purchase and your available options.
Here is how to reach out: Contact Apple Support
We hope that this information is helpful.
Have a great day!
I am being charged 1999 for the Citizen app and I only wanted the free subscription can you help me to get rid of this charge please. It has only been about 10 minutes since I’ve been trying to figure out how to stop the charges
