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Need help creating an apple id for apple TV

I am trying to set up a new apple TV for my place of work and I can't use my personal apple id. I have been trying to create a new one but I keep getting stuck at the authentication step (see screenshot). I enter the code sent to my cell phone and then I get the message "Password cannot include your name, phone number, or part of your apple id." I'm not trying to enter a password at this step, just the six-digit code apple sends to my cell phone. This seems like a bug on the website but maybe I'm doing something wrong. Help?


Posted on Dec 3, 2021 10:13 AM

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Dec 4, 2021 11:16 AM in response to aligu

Hi there aligu,


We understand that you are having issues creating a new Apple ID to use at your place of work. We’d like to help however we can. 


Based on the screenshot you provided, we see that the password fields have been filled out. Does this password include any of the information listed in the error message? If so, then choose another password that does not include that information.


If the password does not contain any of that information and this continues, then we would recommend reaching out to our Apple ID Support to get the best assistance going forward. 


Cheers!

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Need help creating an apple id for apple TV

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