App Store Sign In Loop
I'm already signed in on my iPhone but when I try to review an app it keeps prompting me to sign in EVEN AFTER I KEEP DOING SO!!!
iPhone XS Max, iOS 14
I'm already signed in on my iPhone but when I try to review an app it keeps prompting me to sign in EVEN AFTER I KEEP DOING SO!!!
iPhone XS Max, iOS 14
Hi terenceus,
Thanks for participating in the Apple Support Communities. We understand that you're having trouble with the App Store, so we'd like to see how we can help. If you haven't done so already, restart your iPhone. Sometimes a simple restart can fix minor issues. Also test to see if you can review the app when you're connected to a different network. If you have VPN or security software installed, try disabling them temporarily to see if you notice a difference.
Although the title of this article doesn't reflect the exact issue, some of the steps may be helpful: If you can't connect to the App Store, iTunes Store, or other Apple services. Specific steps to try would be making sure you're running the latest iOS version, and checking the Date & Time setting on your iPhone: Update your iPhone, iPad, or iPod touch.
If you need more help, reply to this message.
Take care.
Thanks for the added information, terenceus.
Just to clarify, are you able to use the App Store normally aside from attempting to leave a review for that one app? In other words, can you search for and download apps without any issues? If you try to leave a review for a different app do you notice the same behavior? The answers to those questions will help with isolating the issue further.
Cheers.
terenceus,
The best step forward would be to reach out to Apple Support directly. They can be contacted here: Get Support, or by calling the most applicable phone number from this list: Contact Apple for support and service.
Best regards.
Nothing works - neither restarting nor using different networks (telco vs wireless), and the point is that the nature of the problem itself clearly shows that the error lies on Apple's end!
To be clear:
Firstly I am shown as signed in on my iPhone, and yet the App Store prompts me to sign in to submit a review.
Secondly after signing in and typing my review, the App Store prompts me to sign in again when I try to send it.
AND THE CYCLE KEEPS REPEATING!!!
[Edited by Moderator]
Yes I am reviewing (in fact trying to update/ edit an existing review, which is something I have done before successfully) an app that was downloaded and installed from the App Store - I do not review apps that I have not used.
App Store Sign In Loop