I have question

appledumbitisaliar wrote:

how do you create a new apple id and iTunes account

Usually it is better to keep using the one you already have, even if you need to change the email address. But if you have need to create a new one, follow the steps in here:

How to create a new Apple ID - Apple Support

You mean at the verification step? Try writing the code down on paper and then carefully typing it in.