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iphone is disabled and is asking me to connect to itunes. However, i cant download itunes on Macos Big Sur. Any help would be appreciated thx

iphone is disabled and is asking me to connect to itunes. However, i cant download itunes on Macos Big Sur. Any help would be appreciated thx

iPhone 6s Plus

Posted on Dec 4, 2021 12:59 AM

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Question marked as Top-ranking reply

Posted on Dec 4, 2021 1:02 AM

You do NOT need iTunes when running macOS Big Sur. Once you connect your iPhone to your Mac that is running macOS Big Sur, then you can find your iPhone in the Finder app. Review the process listed below:


You will need to reset the passcode on the iPhone. You will need a computer to complete this task. You can reset your passcode by following the instructions in this article by Apple ➔ How to reset your passcode on a disabled iPhone. All your data on your iPhone will be wiped clean in the process.


If you have a backup created then you can ➔ Restore Your iPhone from that backup file. If you do not have a backup file created then you will lose all your data on the iPhone.


 If Photos, Messages and Contacts are synced to iCloud then you will be able to retrieve them after setting up iCloud on your iPhone after you reset the passcode and sign into iCloud.


Axel F.

5 replies
Question marked as Top-ranking reply

Dec 4, 2021 1:02 AM in response to rahaider23

You do NOT need iTunes when running macOS Big Sur. Once you connect your iPhone to your Mac that is running macOS Big Sur, then you can find your iPhone in the Finder app. Review the process listed below:


You will need to reset the passcode on the iPhone. You will need a computer to complete this task. You can reset your passcode by following the instructions in this article by Apple ➔ How to reset your passcode on a disabled iPhone. All your data on your iPhone will be wiped clean in the process.


If you have a backup created then you can ➔ Restore Your iPhone from that backup file. If you do not have a backup file created then you will lose all your data on the iPhone.


 If Photos, Messages and Contacts are synced to iCloud then you will be able to retrieve them after setting up iCloud on your iPhone after you reset the passcode and sign into iCloud.


Axel F.

iphone is disabled and is asking me to connect to itunes. However, i cant download itunes on Macos Big Sur. Any help would be appreciated thx

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