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после обновления iPad на версию 12.5.5 перестал подключаться Wi-Fi

после обновления iPad на версию 12.5.5 перестал подключаться Wi-Fi. В чем проблема? пробовала подключиться к другой сети тоже не получается


[Edited by Moderator]

iPad Air, iOS 12

Posted on Dec 5, 2021 10:14 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 5, 2021 10:22 AM

Translation:


after updating the iPad to version 12.5.5, Wi-Fi stopped connecting. What's the problem? tried to connect to another network also fails



Start here:

If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network - Apple Support


If you have a VPN App or profiles installed, or a security App such as Norton, these may be interfering with DHCP and preventing your device from obtaining a valid IP Address for your network. The resolution is relatively simple; may only need to temporarily disable or remove the Security App and/or VPN.


DHCP is frequently used to automatically obtain an IP Address from your WiFi Router. Until your iPad has a valid IP Address to connect to your network, you will not have an internet connection. Disabling or removing VPN and/or the offending security App should allow DHCP to operate normally - allowing connection to your network and the internet.


If this resolves your issue, the VPN and/or security App can be reinstated after the connectivity problem has been resolved.

1 reply
Question marked as Top-ranking reply

Dec 5, 2021 10:22 AM in response to rineta257

Translation:


after updating the iPad to version 12.5.5, Wi-Fi stopped connecting. What's the problem? tried to connect to another network also fails



Start here:

If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network - Apple Support


If you have a VPN App or profiles installed, or a security App such as Norton, these may be interfering with DHCP and preventing your device from obtaining a valid IP Address for your network. The resolution is relatively simple; may only need to temporarily disable or remove the Security App and/or VPN.


DHCP is frequently used to automatically obtain an IP Address from your WiFi Router. Until your iPad has a valid IP Address to connect to your network, you will not have an internet connection. Disabling or removing VPN and/or the offending security App should allow DHCP to operate normally - allowing connection to your network and the internet.


If this resolves your issue, the VPN and/or security App can be reinstated after the connectivity problem has been resolved.

после обновления iPad на версию 12.5.5 перестал подключаться Wi-Fi

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