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I used "erase this Mac" and I'm getting a flashing white folder icon with a black question mark on it. That's all I'm getting.

I'm used "erase this Mac" on a 2012 15" MacBook Pro. Turning it in as trade in. Waited connected to power overnight and am getting a flashing white folder icon with a black question mark on it. Can't get out of that screen.

Posted on Dec 5, 2021 1:10 PM

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Question marked as Top-ranking reply

Posted on Dec 5, 2021 2:07 PM

Firmware password - Read here:

https://support.apple.com/en-ca/HT204156

3 replies

I used "erase this Mac" and I'm getting a flashing white folder icon with a black question mark on it. That's all I'm getting.

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