Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I have catalina 10.15:7 and cannot download monterey, why?

I have catalina 10.15:7 and cannot download monterey, why?

MacBook Pro 13″, macOS 10.15

Posted on Dec 6, 2021 11:02 AM

Reply
Question marked as Best reply

Posted on Dec 6, 2021 11:13 AM

macOS Monterey is compatible with these computers and check if this computer Qualifies for Monterey.


If it does Qualify, what happens when attempting to download Monterey ? Some details and context please.


Any Error messages and if so, what are the Error Message saying ?


Tips Monterey Upgrade 

2 replies

Dec 6, 2021 11:20 AM in response to guitardoc

If your MBP qualifies for Monterey try the following. I've had better luck from the Safe Mode because I evidently have some 3rd party software that interferes with the installation so try the following:

#1 - boot into Safe Mode according to Start up your Mac in safe mode - Apple Support.

NOTE: Safe Mode boot can take up to 3-5 minutes as it's doing the following; 
• Verifies your startup disk and attempts to repair directory issues, if needed
• Loads only required kernel extensions (prevents 3rd party kernel/extensions from loading)
• Prevents Startup Items and Login Items from opening automatically
• Disables user-installed fonts 
• Deletes font caches, kernel cache, and other system cache files

#2 - go to the System/Software Update preference pane and begin the download.

#3 - run the installer from the Safe Mode.


I have catalina 10.15:7 and cannot download monterey, why?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.