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When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
I took my MacBook Pro to a genius bar because my keyboard stopped working. Apparently I was a few months outside of the recall apple had on my laptop. So I am stuck with the bill. I can’t remember how much she said it would cost for apple to fix the keyboard. Is there a way to find that out?
MacBook Pro 15″, macOS 11.6
angel_une Said:
"Genius bar follow up: I took my MacBook Pro to a genius bar because my keyboard stopped working. Apparently I was a few months outside of the recall apple had on my laptop. So I am stuck with the bill. I can’t remember how much she said it would cost for apple to fix the keyboard. Is there a way to find that out?"
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Contact Apple support:
If a recall, it may not cost you anything. So, contact Apple Support to find out where this all stands.
Apple Contact Info:
Why the Wait:
Phone calls are taking a bit to go through at the moment, due to lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)
angel_une Said:
"Genius bar follow up: I took my MacBook Pro to a genius bar because my keyboard stopped working. Apparently I was a few months outside of the recall apple had on my laptop. So I am stuck with the bill. I can’t remember how much she said it would cost for apple to fix the keyboard. Is there a way to find that out?"
-------
Contact Apple support:
If a recall, it may not cost you anything. So, contact Apple Support to find out where this all stands.
Apple Contact Info:
Why the Wait:
Phone calls are taking a bit to go through at the moment, due to lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)
angel_une Said:
"I did call and they made me take it into a store for them to look at. After checking it out the lady told me it would cost me to get it fixed."
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Not being Applicable:
Having been told this, your Serial Number doesn't apply. I has not been deemed faulty. So, pay for the services.
I did call and they made me take it into a store for them to look at. After checking it out the lady told me it would cost me to get it fixed.
Genius bar follow up
