shared album not loading on phone

I have been using shared albums for a few months not to share family photos. I can create a new album and add pictures to it. I can add pictures to an old shared album, all on my computer. normally once I add pictures to an shared album they go right to my phone too but today they have not be loading to my phone. Im not sure if something is wrong with my iCloud or my storage some where.

iPhone 8 Plus, iOS 14

Posted on Dec 6, 2021 3:35 PM

Reply
1 reply

Dec 7, 2021 12:52 PM in response to coop816

Hi coop816,


​Thank you for using the Apple Support Communities. We understand you're having some issues with the contents of a Shared Album. We'd like to help out.


We see you checked out My Photo Stream and Shared Albums limits. Did any of these apply?


"Shared Albums limits

These are the Shared Albums hourly and daily limits:

  • Maximum number of photos and videos from a single contributor across all shared albums, per hour: 1000
  • Maximum number of photos and videos from a single contributor across all shared albums, per day: 10,000

These sharing limits are separate from the upload limits above. For example, in the same day you could upload 10,000 photos to My Photo Stream, then share those 10,000 photos or 10,000 other photos.

Some additional limits for shared albums:

  • Maximum shared albums an owner can share: 200
  • Maximum shared albums a user can subscribe to: 200
  • Maximum subscribers per shared album: 100 (the number of subscribers on each shared album)
  • Maximum combined number of photos and videos from all contributors in any one shared album: 5000
  • Maximum number of comments per photo or video in a shared album: 200 (a comment can be either a like or a text entry)
  • Maximum characters per comment: 1024
  • Maximum number of invites a shared album owner may send per day: 200"


Also, to narrow this down, do other photos seem to be syncing as expected between your iCloud devices? That would be good information to help work out more about the issue.


Kind regards.

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shared album not loading on phone

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