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Apple ID

I can’t Download or update any of my apps, it asks me for a authentication code to a phone number I no longer have access to. I set up a new Apple ID and it’s still not working. I checked to see my trusted numbers and it’s not one there. I don’t know what to do, I lost all my pictures resetting my ID and still can’t get in.

iPhone 12, iOS 14

Posted on Dec 6, 2021 5:47 PM

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Question marked as Top-ranking reply

Posted on Dec 6, 2021 5:51 PM

See if anything here helps.  If necessary, you can use account recovery as explained in the link at bottom of the article.


Verification code - how to get one and sign in with two-factor authentication.   


If you can get a code to sign in, you need to change/add the number on your Apple ID. Look in the Security section when signed in online. You may have to add the new number before you can remove the old number. After the change, allow up to 24 hours for the change to sync. Before trying to make the change, sign out of Messages/FaceTime on all devices/computers.


Apple ID - Manage  

2 replies
Question marked as Top-ranking reply

Dec 6, 2021 5:51 PM in response to Brklom6783

See if anything here helps.  If necessary, you can use account recovery as explained in the link at bottom of the article.


Verification code - how to get one and sign in with two-factor authentication.   


If you can get a code to sign in, you need to change/add the number on your Apple ID. Look in the Security section when signed in online. You may have to add the new number before you can remove the old number. After the change, allow up to 24 hours for the change to sync. Before trying to make the change, sign out of Messages/FaceTime on all devices/computers.


Apple ID - Manage  

Apple ID

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