Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

how to back up iPhone 11 with a black screen

How to back up iPhone 11 when screen is frozen black?


iPhone 11, iOS 14

Posted on Dec 7, 2021 6:55 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 7, 2021 7:00 AM

In order to perform a backup procedure (via wifi to iCloud or via USB to a computer), you need to interact with your iPhone's screen.


If it is frozen, try a "forced" restart of your iPhone, using these instructions:--> Force restart iPhone – Apple Support

If it is broken, have it replaced at an Apple Store or AASP.

Regards

Giulio


1 reply
Question marked as Top-ranking reply

Dec 7, 2021 7:00 AM in response to sethmanchew

In order to perform a backup procedure (via wifi to iCloud or via USB to a computer), you need to interact with your iPhone's screen.


If it is frozen, try a "forced" restart of your iPhone, using these instructions:--> Force restart iPhone – Apple Support

If it is broken, have it replaced at an Apple Store or AASP.

Regards

Giulio


how to back up iPhone 11 with a black screen

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.