The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
How to back up iPhone 11 when screen is frozen black?
iPhone 11, iOS 14
In order to perform a backup procedure (via wifi to iCloud or via USB to a computer), you need to interact with your iPhone's screen.
If it is frozen, try a "forced" restart of your iPhone, using these instructions:--> Force restart iPhone – Apple Support
If it is broken, have it replaced at an Apple Store or AASP.
Regards
Giulio
how to back up iPhone 11 with a black screen
