Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Level 1

0 points

how to back up iPhone 11 with a black screen

How to back up iPhone 11 when screen is frozen black?

iPhone 11, iOS 14

Posted on Dec 7, 2021 6:55 AM

Best reply

Level 10

207,995 points

Posted on Dec 7, 2021 7:00 AM

In order to perform a backup procedure (via wifi to iCloud or via USB to a computer), you need to interact with your iPhone's screen.

If it is frozen, try a "forced" restart of your iPhone, using these instructions:--> Force restart iPhone – Apple Support

If it is broken, have it replaced at an Apple Store or AASP.

Regards

Giulio

View in context

Similar questions