You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: AzadehAkbarinia
AzadehAkbarinia Author
User level: Level 1
4 points

Activation Lock of Seller is set on my iPhone

Hello,

Unfortunately I did not know that 6 years ago the seller had been registered my iPhone 6 device (Serial Number: F1*******5MV) with their apple id.

After resetting my device to clear all my storage, in "Activation Lock" page the weird email f*****@yahoo.com is shown and I can not login with my Apple id and do not access to the seller.


This device is bound to my iCloud (email@gmail.com) and I have attached its package to this ticket.

I really do not know what I have to do :(


Please help me with this trouble.

Thank you in advance.







[Edited by Moderator]

iPhone 6, iOS 12

Posted on Dec 7, 2021 8:21 AM

Reply
Question marked as Top-ranking reply
User profile for user: Limnos
Limnos
User level: Level 10
418,435 points

Posted on Dec 7, 2021 8:28 AM

'Activation Lock for iPhone, iPad, and iPod touch' is a security feature that's designed to prevent anyone else from using an iPhone, iPad, or iPod touch, if it's ever lost or stolen. To learn more click here --> http://support.apple.com/HT201365


For an individual to remove an activation lock absolutely requires the information for the account that applied the lock. Click on this link to learn 'How to remove Activation Lock' --> https://support.apple.com/HT201441


If you do not know the required information and you are not the original owner, get the owner of the account to remove the lock or return the device for a refund or recycle the device. The device is otherwise useless to you. If the owner is unknown and has not provided contact information as a message showing in the login screen, there is no way to contact the owner unless the person who gave you the device knows them.




View in context

Similar questions

3 replies
Question marked as Top-ranking reply
User profile for user: Limnos
Limnos
User level: Level 10
418,435 points

Dec 7, 2021 8:28 AM in response to AzadehAkbarinia

'Activation Lock for iPhone, iPad, and iPod touch' is a security feature that's designed to prevent anyone else from using an iPhone, iPad, or iPod touch, if it's ever lost or stolen. To learn more click here --> http://support.apple.com/HT201365


For an individual to remove an activation lock absolutely requires the information for the account that applied the lock. Click on this link to learn 'How to remove Activation Lock' --> https://support.apple.com/HT201441


If you do not know the required information and you are not the original owner, get the owner of the account to remove the lock or return the device for a refund or recycle the device. The device is otherwise useless to you. If the owner is unknown and has not provided contact information as a message showing in the login screen, there is no way to contact the owner unless the person who gave you the device knows them.




Reply

Activation Lock of Seller is set on my iPhone

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up