I'm trying to trade in my iPhone 6 Plus, but the serial number keeps saying :
The serial number entered doesn't match the device selected.
Yet its true, iPhone 6 Plus and 128GB capacity.
Yet if I check it on the check coverage page its fine, it comes up.
https://checkcoverage.apple.com/gb/en/?sn=
So how come it doesn't come up when I'm trying to trade it in, when buying a new iPhone 11?
AlistairMacs Said:
"Trade-In - serial number not recognised on iPhone 6 plus: [...]So how come it doesn't come up when I'm trying to trade it in, when buying a new iPhone 11?"
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A Glitch, Perhaps?...
Contact Apple Support:
If the Serial Number is not showing up as it should, then contact Apple Support, as this may be a glitch in their database. Ask them where this all stands. They will run you through the fix.
Apple Contact Info:
Note: Phone calls are taking a bit to go through at the moment, due do lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)
Trade-In - serial number not recognised on iPhone 6 plus
