“This purchase doesn’t have a receipt.” What does this mean?

Hello anayeli145,

We'd love to assist you with your purchase receipt. First, can you tell us what the purchase was? This will allow us to look more into a possible receipt you should've received.

Take care

I just arranged for a shipping box to send a laptop to repair, then got a notification of a charge from Payapl with the same message. What are you doing, Apple? I have AppleCare plus... never authorized a payment during chat.