You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

since november 21 i have been unable to use word documents.

Has anyone else been unable to edit word documents on MacBook air since update in November 21

MacBook Air 11″, macOS 11.6

Posted on Dec 8, 2021 11:52 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 11, 2021 5:09 AM

Did you upgrade you OS by chance? If so, you need a newer version as Microsoft thinks you have a new computer.


If no upgrades, attempt to reactivate. In Office 2016 and 2019 you do that by signing into your MS account by clicking "Word" in the menu and select "Sign In" or words to that effect. If reactivation is not allowed you have likely reached your max possible activations. In that case, a chat with Microsoft may get you reactivated.


Another possibility is your license has been blacklisted because of piracy issues. I have had that happen, years ago, and if that's the case, it's over ... time to purchase a new version.


If you're using Microsoft 365 it's definitely time to chat with Microsoft.

4 replies
Question marked as Top-ranking reply

Dec 11, 2021 5:09 AM in response to rosaleen225

Did you upgrade you OS by chance? If so, you need a newer version as Microsoft thinks you have a new computer.


If no upgrades, attempt to reactivate. In Office 2016 and 2019 you do that by signing into your MS account by clicking "Word" in the menu and select "Sign In" or words to that effect. If reactivation is not allowed you have likely reached your max possible activations. In that case, a chat with Microsoft may get you reactivated.


Another possibility is your license has been blacklisted because of piracy issues. I have had that happen, years ago, and if that's the case, it's over ... time to purchase a new version.


If you're using Microsoft 365 it's definitely time to chat with Microsoft.

since november 21 i have been unable to use word documents.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.