📢 Newsroom Update

Apple’s new MacBook Pro features the incredibly powerful M4 family of chips and ushers in a new era with Apple Intelligence. Learn more >

📢 Newsroom Update

Apple introduces M4 Pro and M4 Max. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I can't update my MacBook

How can I update my MacBook? Every time I try to update it says lost internet connection but I check the internet and it is connected with full bars to the internet. Please help me this is really frustrating. It is affecting my applications.

MacBook Pro 13″, macOS 10.14

Posted on Dec 8, 2021 7:06 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 9, 2021 7:40 AM

eelizabeth16 wrote:

How can I update my MacBook? Every time I try to update it says lost internet connection but I check the internet and it is connected with full bars to the internet. Please help me this is really frustrating. It is affecting my applications.



Try your update while in Safeboot mode...

SafeBoot https://support.apple.com/en-us/HT201262



verify you are using the Safari browser to download/initiate the macOS links.


The older macOS installer backups on this server:

https://support.apple.com/en-us/HT211683


How to upgrade to macOS Monterey

https://support.apple.com/en-us/HT212735




If Safari on Mac doesn't open a webpage or isn't working


1 reply
Question marked as Top-ranking reply

Dec 9, 2021 7:40 AM in response to eelizabeth16

eelizabeth16 wrote:

How can I update my MacBook? Every time I try to update it says lost internet connection but I check the internet and it is connected with full bars to the internet. Please help me this is really frustrating. It is affecting my applications.



Try your update while in Safeboot mode...

SafeBoot https://support.apple.com/en-us/HT201262



verify you are using the Safari browser to download/initiate the macOS links.


The older macOS installer backups on this server:

https://support.apple.com/en-us/HT211683


How to upgrade to macOS Monterey

https://support.apple.com/en-us/HT212735




If Safari on Mac doesn't open a webpage or isn't working


I can't update my MacBook

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.