Newsroom Update

The redesigned iPad Air and new iPad Pro with Apple silicon are now available. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Starts with apple logo then black. This continues indefinitely

Starts with apple logo then black. This continues indefinitely. Is there a fix?


iPad Pro 9.7-inch WiFi

Posted on Dec 10, 2021 8:07 PM

Reply
Question marked as Best reply

Posted on Dec 12, 2021 7:55 AM

Hi GJM1219,


It sounds like you keep seeing an Apple Logo on your iPad during startup. We're glad you've joined us in Apple Support Communities. Let's see if this helps.


It looks like you've had the chance to review If you see error 9, 4005, 4013, or 4014 when you restore your iPhone, iPad, or iPod touch. That's a great start, but we have some additional advice for you.


If you haven't already, follow the steps in the section, "If your iPad turns on but gets stuck during startup" from If your iPad won't turn on or is frozen. This link has the most frequent solutions to troubleshooting when you keep seeing the Apple Logo. If you get to step five, be sure to choose "Update," not "Restore." As a head's up, any of the steps in the above links could potentially result in data loss. 


If the issue remains after following those steps, let us know if you are getting an error message or number. If so, please provide the error number. 


We hope that helps with your question and take care!

3 replies
Question marked as Best reply

Dec 12, 2021 7:55 AM in response to GJM1219

Hi GJM1219,


It sounds like you keep seeing an Apple Logo on your iPad during startup. We're glad you've joined us in Apple Support Communities. Let's see if this helps.


It looks like you've had the chance to review If you see error 9, 4005, 4013, or 4014 when you restore your iPhone, iPad, or iPod touch. That's a great start, but we have some additional advice for you.


If you haven't already, follow the steps in the section, "If your iPad turns on but gets stuck during startup" from If your iPad won't turn on or is frozen. This link has the most frequent solutions to troubleshooting when you keep seeing the Apple Logo. If you get to step five, be sure to choose "Update," not "Restore." As a head's up, any of the steps in the above links could potentially result in data loss. 


If the issue remains after following those steps, let us know if you are getting an error message or number. If so, please provide the error number. 


We hope that helps with your question and take care!

Starts with apple logo then black. This continues indefinitely

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.