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User profile for user: mho21
mho21 Author
User level: Level 1
5 points

Adding cards to wallet giving odd error

Hello all,

I am having a super weird issue where i am getting this message when trying to add a card to my Apple wallet.


when I go through the wallet app or through the wallet tab in settings, both the + button and add card feature lead to me this pop up. When I hit “learn more” it just takes me to this page:


https://support.apple.com/en-us/HT204003


I have already tried logging in and out of my Apple OD, resetting all settings and doing a factory reset on my phone but I’m still not having any luck. When I did a factory reset, I was able to add one card during the initial set up but then I get this message again after trying to add more cards. I’ve reached out to Apple support as well and they haven’t been helpful at all so I’m reaching out the community! Has anyone seen/experienced this issue before?

Posted on Dec 11, 2021 3:08 AM

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User profile for user: askbarnabas
askbarnabas
User level: Level 10
103,877 points

Posted on Dec 24, 2021 5:29 PM

Issues with Wallet/If you have trouble adding a card to wallet


  1. Start by going to settings>general>reset>and reset all settings.
  2. Turn off your device and turn it back on.
  3. Force reboot your device (Force reboot device - Apple Support)
  4. Sometimes if you sign out of your Apple ID and back in it resolves the problem.
  5. Make sure you are using the latest iOS/macOS update.
  6. Make sure that your date and time is correct under Settings > General > Date & Time.
  7. Make sure that you are connected to a known-good network and are not connected to a VPN.
  8. Make sure that push notifications are set up correctly: Use notifications on your iPhone, iPad, and iPod touch.
  9. Make sure that your zip code is accurate under Settings > [your name] > Payment & Shipping.
  10. Check your Apple ID region to make sure it is correct. If it is correct, you may need to select the same region again. (Change your Apple ID country or region - Apple Support)
  11. Check the region on your device to ensure it is correct (Settings>general>language & region - set to your region). If it is correct, you may need to select the same region again.
  12. A passcode is required to use the Wallet app. 
  13. You need to be in a region that supports Apple Pay - Countries and regions that support Apple Pay - Apple Support
  14. Your bank needs to support Apple Pay - Apple Pay participating banks - Apple Support
  15. If none of these suggestions are able to resolve your issue you can go here for further assistance - If you can't add cards to Wallet for Apple Pay - Apple Support
  16. Apple Pay support can be reached here - Apple Pay Customers



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Question marked as Top-ranking reply
User profile for user: askbarnabas
askbarnabas
User level: Level 10
103,877 points

Dec 24, 2021 5:29 PM in response to mho21

Issues with Wallet/If you have trouble adding a card to wallet


  1. Start by going to settings>general>reset>and reset all settings.
  2. Turn off your device and turn it back on.
  3. Force reboot your device (Force reboot device - Apple Support)
  4. Sometimes if you sign out of your Apple ID and back in it resolves the problem.
  5. Make sure you are using the latest iOS/macOS update.
  6. Make sure that your date and time is correct under Settings > General > Date & Time.
  7. Make sure that you are connected to a known-good network and are not connected to a VPN.
  8. Make sure that push notifications are set up correctly: Use notifications on your iPhone, iPad, and iPod touch.
  9. Make sure that your zip code is accurate under Settings > [your name] > Payment & Shipping.
  10. Check your Apple ID region to make sure it is correct. If it is correct, you may need to select the same region again. (Change your Apple ID country or region - Apple Support)
  11. Check the region on your device to ensure it is correct (Settings>general>language & region - set to your region). If it is correct, you may need to select the same region again.
  12. A passcode is required to use the Wallet app. 
  13. You need to be in a region that supports Apple Pay - Countries and regions that support Apple Pay - Apple Support
  14. Your bank needs to support Apple Pay - Apple Pay participating banks - Apple Support
  15. If none of these suggestions are able to resolve your issue you can go here for further assistance - If you can't add cards to Wallet for Apple Pay - Apple Support
  16. Apple Pay support can be reached here - Apple Pay Customers



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Adding cards to wallet giving odd error

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