Payment method

Hello,

Apple says if you see this message (or one saying, "You cannot login because your account has been locked" ), "there might be a problem with the payment method that you have on file." Apple Support is the only one who can fix this for you. Speak with Apple Support by clicking on this direct link for this specific issue → https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362

Ref.: If you see a message that says "Your account has been disabled in the App Store and iTunes" - https://support.apple.com/HT208856

Hi,

If you see this pop-up when attempting to download or update apps, you will need to contact Apple Support.

Your Apple ID has been disabled, and only Apple Support can determine if the Apple ID is eligible to be re-enabled for use again.

• If your Apple ID is locked or disabled - Apple Support

Hope this helps!

The other link posted earlier will eventually lead you to the information I posted, but my response is very specific to the error message you are seeing.