I keep getting "Apple ID has not yet been used in the iTunes Store" error when trying to download an app. Then iphone prompts to "Review" then to signin to my AppleID, which I do then it starts over with the "Review" prompt again. Stuck in a cycle.

How do I get rid of this message?


iPhone 8, iOS 15

Posted on Dec 11, 2021 1:49 PM

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Question marked as Top-ranking reply

Posted on Dec 11, 2021 7:48 PM

The resolution to this issue is often making sure you have entered a credit card or other valid method of payment* even if you don't plan on needing to use it. The document 'If you can't remove your last payment method or use no payment method with your Apple ID' ( https://support.apple.com/HT203905 ) mentions, "if you're using an existing Apple ID with the App Store for the first time, you must provide payment information."


If there is an option to select "Review" or "Continue", select that and enter valid payment information if required. If there's problems doing this:

On a mobile device tap: Settings > [your name at the top] > Media & Purchases > View Account > Review Apple ID.

Alternatively this document explains how to 'Change, add, [review,] or remove Apple ID payment methods' on an Apple mobile device, a Mac, or a PC; click here --> https://support.apple.com/HT201266


More things to try in this 2018 post by Urquhart1244 marked Apple Recommended:

https://discussions.apple.com/thread/8434425?answerId=33542414022#33542414022


If you continue to have problems contact Official Apple Support - Select your region from the list and then your country from the pop-up window. If you do not see your country, see if there is an "other" listing for that region.

https://getsupport.apple.com/?caller=cups&PGF=PGF63005


*Payment methods that you can use with your Apple ID - https://support.apple.com/HT202631


I suggest you also send feedback to Apple about the looping issue. I see this posted at least daily and while there is a workaround, it's clearly a feature that is not working for everybody, or needs better explaining. Try entering your Apple ID email address and see if it then prompts for a password. If this works, please let me know, but according to this user it won't --> https://discussions.apple.com/thread/253412678?answerId=256387736022#256387736022.


Click on this link for Apple products feedback links --> http://www.apple.com/feedback/

2 replies
Question marked as Top-ranking reply

Dec 11, 2021 7:48 PM in response to Mustangramma

The resolution to this issue is often making sure you have entered a credit card or other valid method of payment* even if you don't plan on needing to use it. The document 'If you can't remove your last payment method or use no payment method with your Apple ID' ( https://support.apple.com/HT203905 ) mentions, "if you're using an existing Apple ID with the App Store for the first time, you must provide payment information."


If there is an option to select "Review" or "Continue", select that and enter valid payment information if required. If there's problems doing this:

On a mobile device tap: Settings > [your name at the top] > Media & Purchases > View Account > Review Apple ID.

Alternatively this document explains how to 'Change, add, [review,] or remove Apple ID payment methods' on an Apple mobile device, a Mac, or a PC; click here --> https://support.apple.com/HT201266


More things to try in this 2018 post by Urquhart1244 marked Apple Recommended:

https://discussions.apple.com/thread/8434425?answerId=33542414022#33542414022


If you continue to have problems contact Official Apple Support - Select your region from the list and then your country from the pop-up window. If you do not see your country, see if there is an "other" listing for that region.

https://getsupport.apple.com/?caller=cups&PGF=PGF63005


*Payment methods that you can use with your Apple ID - https://support.apple.com/HT202631


I suggest you also send feedback to Apple about the looping issue. I see this posted at least daily and while there is a workaround, it's clearly a feature that is not working for everybody, or needs better explaining. Try entering your Apple ID email address and see if it then prompts for a password. If this works, please let me know, but according to this user it won't --> https://discussions.apple.com/thread/253412678?answerId=256387736022#256387736022.


Click on this link for Apple products feedback links --> http://www.apple.com/feedback/

Dec 11, 2021 2:06 PM in response to Mustangramma

Hi,


Sorry you are having issues with your new Apple ID.


First, log into the Apple ID website https://appleid.apple.com/ and then go to Payment Methods.

Confirm you have a billing and shipping address listed, regardless if you are putting a payment method on file.

Confirm you include your phone number in the billing address as well; this is very important when creating your Apple ID.


Afterwards, on your device Settings > Name > Media & Purchases > confirm it does not say ‘OFF’. If it does, tap ‘Off’ and then ‘Continue’ on the pop-up.


Now, go to the App Store, click on your Profile/Avatar in the upper right hand corner > if you are signed in, tap sign out at the bottom.

Search for a free app > tap ‘Get’ > it will then prompt you to sign in with your Apple ID > select use existing Apple ID


You should then receive a pop-up stating the Apple ID has not yet been used/reviewed in the iTS > Tap Review > Confirm your correct country/region > swipe green/enable the T&C > press Next > enter or confirm your billing address once more on this page, and include your phone number > press next > you should receive another pop-up that says ‘Apple ID creation is complete.’


This should resolve your issue.


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

I keep getting "Apple ID has not yet been used in the iTunes Store" error when trying to download an app. Then iphone prompts to "Review" then to signin to my AppleID, which I do then it starts over with the "Review" prompt again. Stuck in a cycle.

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