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Apple id

Why is my Apple ID using my old phone number and not my updated one?

iPhone 12 Pro Max, iOS 15

Posted on Dec 11, 2021 6:17 PM

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Posted on Dec 11, 2021 6:39 PM

You need to change/add the number on your Apple ID. Look in the Security section when signed in online. You may have to add the new number before you can remove the old number. After the change, allow up to 24 hours for the change to sync. Before trying to make the change, sign out of Messages/FaceTime on all devices/computers.


Apple ID - Manage 

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Question marked as Best reply

Dec 11, 2021 6:39 PM in response to Lilsimon2000

You need to change/add the number on your Apple ID. Look in the Security section when signed in online. You may have to add the new number before you can remove the old number. After the change, allow up to 24 hours for the change to sync. Before trying to make the change, sign out of Messages/FaceTime on all devices/computers.


Apple ID - Manage 

Apple id

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