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DESPERATE FOR HELP!! Thought an app was backed up to my iCloud but it wasn't

Hi, so this is a bit of a long one and doesn't directly concern Apple, but I'm so desperate for any help, I figured I'd try here.


To set the stage, I set up Twitter's 2 Step Authentication on my Twitter account about 2/3 weeks ago. I'd never had it prior, but wanted extra security so I set it up. I scanned the code on the Microsoft Authenticator app and entered the one time password I got from Twitter. I knew I was going to be getting a new phone soon, so I made sure to backup the Authenticator app to my iCloud. I assumed it was like every other app and didn't need a special encryption in order to save my account key. I had absolutely NO way of knowing it would need one because I never got a prior warning, nor did I know I'd need to specifically look that information up. I had no idea until it was too late. A few hours ago, I got my new phone (an iPhone 13) and everything went great because I had all of my stuff backed up to my iCloud. The Authenticator app was saved, so I assumed it would still have my account key for my Twitter account saved to it as well. It did NOT. Now I have absolutely NO way of getting into my Twitter account. I do not have any of my backup codes saved, which is my own fault I know, but I just completely forgot to do that. I have no idea what to do next and I'm absolutely terrified I've just lost my Twitter account. I've contacted Twitter Support, I've been on Microsoft forums, but I haven't had much luck with either yet. Because this concerns my iCloud, I thought I'd try here just to see if ANYONE might have an idea of what to do. Please help me if you can.

iPhone 13, iOS 15

Posted on Dec 11, 2021 7:38 PM

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Question marked as Top-ranking reply

Posted on Dec 11, 2021 9:29 PM

Hello,


I found this which I think might be relevant for your situation.


https://support.microsoft.com/en-us/account-billing/common-problems-with-the-microsoft-authenticator-app-12d283d1-bcef-4875-9ae5-ac360e2945dd

“Recover your account credentials on your new device


You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake.


To recover your information

  1. On your mobile device, open the Microsoft Authenticator app, and select Begin recovery.

  2. Sign in to your recovery account using the personal Microsoft account you used during the backup process. Your account credentials are recovered to the new device.

After you finish your recovery, you might notice that your personal Microsoft account verification codes in the Microsoft Authenticator app are different between your old and new phones. The codes are different because each device has its own unique credential, but both are valid and work while signing in using their respective phones.”


I hope this helps.


Similar questions

4 replies
Question marked as Top-ranking reply

Dec 11, 2021 9:29 PM in response to leina_j

Hello,


I found this which I think might be relevant for your situation.


https://support.microsoft.com/en-us/account-billing/common-problems-with-the-microsoft-authenticator-app-12d283d1-bcef-4875-9ae5-ac360e2945dd

“Recover your account credentials on your new device


You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake.


To recover your information

  1. On your mobile device, open the Microsoft Authenticator app, and select Begin recovery.

  2. Sign in to your recovery account using the personal Microsoft account you used during the backup process. Your account credentials are recovered to the new device.

After you finish your recovery, you might notice that your personal Microsoft account verification codes in the Microsoft Authenticator app are different between your old and new phones. The codes are different because each device has its own unique credential, but both are valid and work while signing in using their respective phones.”


I hope this helps.


Dec 11, 2021 8:52 PM in response to leina_j

There is no reason to have any Microsoft app on your iPhone.


Once you start using iCloud Keychain (password management), you’ll never need to worry about authentication ever again.


As for Twitter (I don’t use that either), just simply attempt a manual login and click any link for your password.


Twitter should then email you a link to change your password.


Do so (preferably in Safari (to add your new password to iCloud Keychain)).

Dec 11, 2021 9:13 PM in response to Smilin-Brian

The problem is I need the authenticator in order to log into my Twitter. When I log into my Twitter, I enter my password and then I add a passcode that pops up as part of an ever-changing series of codes provided by the Authenicator app I was using. It provides additional security, which is why I started to use it. Now without access to that, I cannot log into my Twitter.

DESPERATE FOR HELP!! Thought an app was backed up to my iCloud but it wasn't

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