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My iPad will not restart and all I see is the Apple icon on the screen

How do I hard restart my iPad? All I see is the Apple icon.

Posted on Dec 12, 2021 6:21 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 12, 2021 6:30 AM

Use these instructions:

  • On an iPad with a Home button: Press and hold the top (power) button and the Home button at the same time. When the Apple logo appears, release both buttons.
  • On other iPad models: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top (power) button. Only when the Apple logo appears (it might take 15-30 seconds), release that button (ignore all other screens that might appear).


If the issue persists, it might be a different hardware problem (battery? other internal component?) but we, just users like you cannot diagnose that issue remotely. I suggest that you make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.

Regards

Giulio


(*) You can do it:

3 replies
Question marked as Top-ranking reply

Dec 12, 2021 6:30 AM in response to CameronJoelleCarter

Use these instructions:

  • On an iPad with a Home button: Press and hold the top (power) button and the Home button at the same time. When the Apple logo appears, release both buttons.
  • On other iPad models: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top (power) button. Only when the Apple logo appears (it might take 15-30 seconds), release that button (ignore all other screens that might appear).


If the issue persists, it might be a different hardware problem (battery? other internal component?) but we, just users like you cannot diagnose that issue remotely. I suggest that you make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.

Regards

Giulio


(*) You can do it:

My iPad will not restart and all I see is the Apple icon on the screen

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