You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

It won’t let me download pictures from iMessage

I’ve been trying to download old pictures from some chats but it wouldn’t let me, doesn’t matter how many times i tap on it, it won’t let me. & i have a lot of space , i tried resetting my phone & network but it still won’t let me.. i don’t know what to do i really need the pictures..

iPhone 11 Pro Max, iOS 15

Posted on Dec 12, 2021 3:58 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 12, 2021 4:28 PM

Messages are working , & i have wifi & my data too i tried turning off one of the other & leaving them both on my wifi is pretty fast & i still can message & receive pictures.. what i can’t do is see old pictures on the chat, i used to just go & tap on them & they would show but now i can’t see them no matter how many times i tap on it

5 replies
Question marked as Top-ranking reply

Dec 12, 2021 4:28 PM in response to TheLittles

Messages are working , & i have wifi & my data too i tried turning off one of the other & leaving them both on my wifi is pretty fast & i still can message & receive pictures.. what i can’t do is see old pictures on the chat, i used to just go & tap on them & they would show but now i can’t see them no matter how many times i tap on it

Dec 12, 2021 4:40 PM in response to Kaymarie0309

Kaymarie0309 Said:

"It won’t let me download pictures from iMessage: what i can’t do is see old pictures on the chat, i used to just go & tap on them & they would show but now i can’t see them no matter how many times i tap on it"

-------


Thank you for the reply.


Three things...


A. Go Here:: Send and Receive Photos, Videos, and Audio Messages on iPhone - Apple Support


B. Tap:  


C. Did you Just Update your iPhone?

Report this to Apple:

Do your part: Let Apple know what is going on here. Provide them with feedback on this. They may not get back to you directly, but the more feedback they received on this, the more they will know what is going on, and what needs to be fixed in updates to come.

  1. Go Here: Feedback - iPhone - Apple
  2. Comment: on when this issue began, and how you have troubleshot it this far.
  3. Select: "Bug Report" for the "Feedback Type"
  4. Proceed from there aw necessary

Dec 12, 2021 4:14 PM in response to Kaymarie0309

Kaymarie0309 Said:

"It won’t let me download pictures from iMessage: I’ve been trying to download old pictures from some chats but it wouldn’t let me, doesn’t matter how many times i tap on it, it won’t let me. & i have a lot of space , i tried resetting my phone & network but it still won’t let me.. i don’t know what to do i really need the pictures.."

-------


Whom to Contact:

Contact your Carrier, as they are the one who provide you with the service of Messaging.

Dec 12, 2021 4:25 PM in response to Kaymarie0309

Kaymarie0309 Said:

"My Carrier ? You mean my phone line ? It’s the first time this happens everything was good"

-------


Who your Carrier is:

You carrier is the company who provides you with these services (i.e. Verizon). If messaging is not working as it should, then it may be something on their end. For instance, when you contact them, they'd tell your that you don't have the service to download them (if such is the case). Photo downloading and Messaging are services you pay for --not rights.

It won’t let me download pictures from iMessage

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.