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qiwee Author

Level 1

8 points

Error -5101F Internet Recovery

So I have acquired a mac book from a deceased family member with file vault enabled and no known password to unlock this device. This is a 2017 mac book air and when I try to use internet recovery to wipe the device it works initially- there is the spinning globe- but then it comes up with a globe and a message saying

apple.com/support

-5101F

So far I have not found any solutions to my problem and am not sure why this could be happening

If you have any idea please let me know

MacBook Air

Posted on Dec 12, 2021 6:34 PM

Top-ranking reply

John Galt

Level 10

146,198 points

Posted on Dec 13, 2021 5:51 PM

Excerpted from If your Mac doesn't start up all the way - Apple Support:

"A globe with an exclamation point means that your Mac tried to start up from macOS Recovery over the Internet, but couldn't. Learn what to do if your Mac can't start up from macOS Recovery."

That link takes you to "If you see the globe and alert symbol, try these solutions." Proceed with each of them, eventually concluding with

"If you still need help, please contact Apple Support."

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Error -5101F Internet Recovery

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