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The adapter which came with my iPad isn’t working anymore what will I do?

The adapter which came with my iPad isn’t working anymore what will I do?


Posted on Dec 12, 2021 10:35 PM

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Question marked as Best reply

Posted on Dec 13, 2021 2:06 AM

I presume you make reference to the “Power Adapter” - as this and the charging cable are the only accessories that are included with the iPad when purchased.


These support pages should help with troubleshooting charging issues:


Charge and monitor the iPad battery - Apple Support

If your iPad won't charge – Apple Support


Troubleshooting generally requires substitution of the Power Adapter and cable for another known-good item.


If you continue to experience difficulties, you might be best advised to first seek assistance directly from from Apple Support - and request a remote diagnostic test. You can contact the Support Team using the Get Support link at top-right of this page. Alternatively, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:

https://apps.apple.com/gb/app/apple-support/id1130498044


You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad, Power Adapter and cable(s):

Genius Bar Reservation and Apple Support Options - Apple


2 replies
Question marked as Best reply

Dec 13, 2021 2:06 AM in response to IshrakAhmed

I presume you make reference to the “Power Adapter” - as this and the charging cable are the only accessories that are included with the iPad when purchased.


These support pages should help with troubleshooting charging issues:


Charge and monitor the iPad battery - Apple Support

If your iPad won't charge – Apple Support


Troubleshooting generally requires substitution of the Power Adapter and cable for another known-good item.


If you continue to experience difficulties, you might be best advised to first seek assistance directly from from Apple Support - and request a remote diagnostic test. You can contact the Support Team using the Get Support link at top-right of this page. Alternatively, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:

https://apps.apple.com/gb/app/apple-support/id1130498044


You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad, Power Adapter and cable(s):

Genius Bar Reservation and Apple Support Options - Apple


The adapter which came with my iPad isn’t working anymore what will I do?

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