Help with Activation lock

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Level 1

4 points

Help with Activation lock

iPhone X- The previous phone I was using - I erased it and now I can’t get back in due to activation lock. We don’t remember the iCloud account used to set up the phone. HELP

iPhone XR, iOS 15

Posted on Dec 13, 2021 3:02 PM

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Answer 1

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sberman

Level 10

264,885 points

Dec 13, 2021 3:18 PM in response to gingerrberry

Read the article I linked above thoroughly and carefully. As it states, if you have proof of purchase documentation, you can start a request. And, of course, there are ways to retrieve a forgotten Apple ID.

If you forgot your Apple ID - Apple Support

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Answer 2

sberman

Level 10

264,885 points

Dec 13, 2021 3:03 PM in response to gingerrberry

How to remove Activation Lock - Apple Support

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Answer 3

gingerrberry Author

Level 1

4 points

Dec 13, 2021 3:12 PM in response to sberman

We don’t know the iCloud account we originally set up the phone with so this won’t work. It says the phone is linked to an iCloud account and then wants us to use that to sign in and we don’t know it. It was my sons phone from 3 years ago and he’s had so many different #’s and accounts.

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Answer 4

sberman

Level 10

264,885 points

Dec 13, 2021 3:21 PM in response to gingerrberry

gingerrberry wrote:

and he’s had so many different #’s and accounts.

If “and accounts” refers to having more than one Apple ID, that’s bad news indeed. Each person (regardless of age) should have exactly one Apple ID. Each different Apple ID looks like a different person.

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Answer 5

gingerrberry Author

Level 1

4 points

Dec 13, 2021 3:55 PM in response to gingerrberry

I don’t have proof of purchase - it was in 2018 - I don’t have any way to reset it - this is so frustrating- I used the phone for 2 1/2 years and it didn’t do this when my son gave it to me and erased it. It’s not a stolen or lost phone either. 🥲

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Help with Activation lock

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