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Refund money for unused app.

Dear Apple team,


Please kindly be informed that, some app from app store (please see attachment) and pro version was mistakenly confirmed. When i checked my subscriptions, there was not any information about this. So, i immediately deleted this app. But i was charged for this.


 Please see attached screenshots accordingly. 


 Could you please refund the payment please?


Thank you in advance!


Looking forward your soonest reply.


Regards,


Shabnam A.




[Personal Information Edited by Moderator]


Posted on Dec 13, 2021 9:35 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 13, 2021 9:42 PM

Welcome to Apple Support Community!


This is a user - to - user forum, We none work for Apple and not able to see or refund your money to you!


Great News! Apple does have excellent self service options for you.


Request a refund for apps or content that you bought from Apple : https://support.apple.com/en-us/HT204084


Check the status of a refund for apps or content that you bought from Apple: https://support.apple.com/en-us/HT210904


**Please Note that the refund process can take up to 48 hours for Apple to make a decision on your eligibility for the refund, and if you are eligible for the refund it can take up to 30 days to receive the refund. Since the charge you stated is a subscription, the subscription will end on or 48 hours after the approval date, but if it doesn't get approved then it will remain active until the next billing cycle. If you decide to resubscribe in the future, you will be ineligible for any future free trials or Offers and the pricing may vary. You can check the status of the request at reportaproblem.apple.com and also make future refund request on there as well.**


Hope this helps ;)



5 replies
Question marked as Top-ranking reply

Dec 13, 2021 9:42 PM in response to shabnamchick0

Welcome to Apple Support Community!


This is a user - to - user forum, We none work for Apple and not able to see or refund your money to you!


Great News! Apple does have excellent self service options for you.


Request a refund for apps or content that you bought from Apple : https://support.apple.com/en-us/HT204084


Check the status of a refund for apps or content that you bought from Apple: https://support.apple.com/en-us/HT210904


**Please Note that the refund process can take up to 48 hours for Apple to make a decision on your eligibility for the refund, and if you are eligible for the refund it can take up to 30 days to receive the refund. Since the charge you stated is a subscription, the subscription will end on or 48 hours after the approval date, but if it doesn't get approved then it will remain active until the next billing cycle. If you decide to resubscribe in the future, you will be ineligible for any future free trials or Offers and the pricing may vary. You can check the status of the request at reportaproblem.apple.com and also make future refund request on there as well.**


Hope this helps ;)



Dec 14, 2021 6:54 AM in response to shabnamchick0

So, i immediately deleted this app. But i was charged for this.


First confirm you have canceled any subscription automatic renewal (if you simply delete an app this does not cancel subscriptions):


Review the information in this support article by clicking on the link to learn "How to cancel a subscription from Apple." ➔ https://support.apple.com/HT202039

• Canceling a subscription does not automatically start a refund. If you want to do that:


See how to "Request a refund for apps or content that you bought from Apple" Click here ➔ https://support.apple.com/HT204084


"If the subscription that you want to cancel is not listed", click here ➔ https://support.apple.com/HT212052

If you still can't find a subscription, contact Apple Support using the link at the end of the support article.


If Report A Problem does not work for a subscription refund you may have to make a special request. Click here ➔ https://getsupport.apple.com/?caller=kbase&PGF=PGF51002&category_id=SC0060&symptom_id=23330


Refund money for unused app.

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