You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I phone frozen

My iPhone 11 will not come off the apple logo and I have tried the restart and it hasn’t worked

iPhone 11, iOS 15

Posted on Dec 14, 2021 9:35 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 14, 2021 8:23 PM

Hi 248-248,

Welcome to the Apple Community.


Welcome to the Apple Community.


Apple support has articles online (links below) that may help:

(NB: Of these three links, choose the article that most closely matches your situation.


Apple logo with progress bar after updating or restoring iPhone, iPad, or iPod touch:

https://support.apple.com/en-us/HT201412


If your iPhone is stuck on the Apple logo:

https://support.apple.com/en-us/HT210616


If your iOS or iPadOS device restarts or displays the Apple logo or a spinning gear unexpectedly

https://support.apple.com/en-us/HT203899


_________________________________________________________


OR


If you still need help:


If your device has a frozen screen, doesn't respond when you touch it, or becomes stuck when you turn it on, learn what to do.

https://support.apple.com/en-us/HT201412


AND


If needed:

There is a "Get Support" link to Apple at top right on this discussion page.


Hope this helps :-)



1 reply
Question marked as Top-ranking reply

Dec 14, 2021 8:23 PM in response to 248-248

Hi 248-248,

Welcome to the Apple Community.


Welcome to the Apple Community.


Apple support has articles online (links below) that may help:

(NB: Of these three links, choose the article that most closely matches your situation.


Apple logo with progress bar after updating or restoring iPhone, iPad, or iPod touch:

https://support.apple.com/en-us/HT201412


If your iPhone is stuck on the Apple logo:

https://support.apple.com/en-us/HT210616


If your iOS or iPadOS device restarts or displays the Apple logo or a spinning gear unexpectedly

https://support.apple.com/en-us/HT203899


_________________________________________________________


OR


If you still need help:


If your device has a frozen screen, doesn't respond when you touch it, or becomes stuck when you turn it on, learn what to do.

https://support.apple.com/en-us/HT201412


AND


If needed:

There is a "Get Support" link to Apple at top right on this discussion page.


Hope this helps :-)



I phone frozen

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.