Child unknowingly purchased "lifetime membership" to an app

Hello,


My child unknowingly purchased "lifetime membership" to an app = $270! Apple denied the refund request and also denied the appeal.


Are there any other options to pursue a refund?


Thank you

iPhone 6, iOS 12

Posted on Dec 14, 2021 2:59 PM

Reply
1 reply

Dec 14, 2021 5:21 PM in response to frustratedwonderer

Hello ~ You could contact Apple Support again and ask for a supervisor or have it escalated but once the refund is denied and appeal is denied as well it probably won’t do much good but try here:


Contact Apple Support.


I understand as one of my daughters went through the same thing and now 5 year old grandchild cannot even touch her iPhone. Good luck.


~Katana-San~

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Child unknowingly purchased "lifetime membership" to an app

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