Stuck on Calculating Time Remaining

I too am having this same issue with the Move to iOS app. My Samsung S9 has been saying calculating time remaining for at least 9 hours or so. I am moving 2.9 GB of messages, my contacts, google account, pictures (7.6 GB). And it is not helpful that there is no progress bar or any indication that it is working. I cannot use either phone which is stressful so I cannot call or text to let people know. I am okay. I'm not sure how long I should wait before restarting it though it says not to turn off. Francis Gomes Were you able to resolve this?

iPhone 13 Pro

Posted on Dec 15, 2021 9:06 AM

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3 replies

Dec 16, 2021 10:06 AM in response to KiaRobertsWarren

Hey KiaRobertsWarren,


It sounds like you're having an issue transferring from an android device to an iPhone. We can understand wanting to get that resolved. We want to help.


We'd recommend the steps in this article: Move from Android to iPhone, iPad, or iPod touch


"If you need help with the transfer

  • Make sure that you leave both devices alone until the transfer finishes. For example, on your Android device, the Move to iOS app should stay onscreen the whole time. If you use another app or get a phone call on your Android before the transfer finishes, your content won't transfer.
  • On your Android device, turn off apps or settings that might affect your Wi-Fi connection, like the Sprint Connections Optimizer or the Smart Network Switch. Then find Wi-Fi in Settings, touch and hold each known network, and forget the network. Then try the transfer again.
  • Restart both of your devices and try again.
  • On your Android device, turn off your cellular data connection. Then try the transfer again."


Thanks!


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Stuck on Calculating Time Remaining

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