Level 1

8 points

!!! Can’t reach support from Mexico !!!

I have a canadian phone, have roaming on, and cannot contact Apple Support (or anyone else) using toll-free numbers which is hair-pulling. My cell is full. I thought I followed the instructions to upload photos to ICloud which is not where I want them but it will do for now. Then it said select the albums and delete - thank God I couldnt do it all at once as I discovered they are now all gone from my Google cloud albums - I’m a contractor, no way!!!! The phone is STILL FULL and it looks like iCloud has only 1% of storage used, which makes no sense. SOS I need someone to walk me through this on the phone!!!

iPhone 11 Pro Max, iOS 14

Posted on Dec 15, 2021 10:21 AM

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17967 5

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Level 8

40,133 points

Dec 15, 2021 9:20 PM in response to mizzm

Hi nizam,

Re: Apple support and service:

See a list of Apple phone numbers around the world.

Says: Mexico 001-866-676-5682

https://support.apple.com/en-us/HT201232

Apple support Mexico online:

https://support.apple.com/es-mx

There is a "Get Support" link to Apple at top right on this discussion page.

_______________________________________________________

If needed:

You might want / need to visit an Apple Store:

a Genius Bar reservation is recommended:

How to make a Genius Bar reservation at your favourite Apple Store, and get help from an Apple expert.

(NB: Change the country at the top of the webpage for accurate info.)

Genius Bar Reservation and Apple Support Options - Apple

ht https://support.apple.com/en-au/HT206504

____________________________________________________________________________________

Apple support have articles online that may help guide you

You might want to learn the difference between your device and iCloud storage, and ways to manage your space:

https://support.apple.com/en-au/HT206504

Transfer photos and videos from your iPhone (ie: to iCloud, Mac, or PC, )

https://support.apple.com/en-us/HT201302

Hope this helps you :-)

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!!! Can’t reach support from Mexico !!!

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