My iPhone 8Plus has stopped working and I need urgent appointment with an Apple store technical team. My case number is 10157809087. Please advise

My iPhone 8 plus has stopped working about an hour ago and all I see on the screen are some black and white vertical lines and I am not able to switch it off. I need urgent technical advise and an appointment with an Apple service centre. Please advise


Posted on Dec 15, 2021 10:41 AM

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Posted on Dec 15, 2021 10:48 AM

If it want physically damaged first follow all steps at https://support.apple.com/en-us/HT201412

Including the computer steps in the section “If your iPhone turns on but gets stuck during start up.”


If you still need an appointment they are reserved on a first come first serve basis. Just click Get Hardware Help at https://www.apple.com/retail/geniusbar/ or start by selecting a store from https://locate.apple.com/findlocations

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Question marked as Top-ranking reply

Dec 15, 2021 10:48 AM in response to soheila177

If it want physically damaged first follow all steps at https://support.apple.com/en-us/HT201412

Including the computer steps in the section “If your iPhone turns on but gets stuck during start up.”


If you still need an appointment they are reserved on a first come first serve basis. Just click Get Hardware Help at https://www.apple.com/retail/geniusbar/ or start by selecting a store from https://locate.apple.com/findlocations

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My iPhone 8Plus has stopped working and I need urgent appointment with an Apple store technical team. My case number is 10157809087. Please advise

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