You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: ivo5poena
ivo5poena Author
User level: Level 1
4 points

why is my iPhone icon in iTunes just generic?

Last iPhone (XS Max) I had - my iTunes icon of the device when connected was beautiful, in colors, with little apps installed on the display showing... etc., just like my real iPhone , now new iPhone (12 Pro Max) and iTunes show just generic phone icon when connected, with the name of the device that I dubbed it...


Anyone?


iPhone 12 Pro Max, iOS 15

Posted on Dec 15, 2021 1:31 PM

Reply

Similar questions

1 reply
User profile for user: Brittany1416
Brittany1416
User level: Community Specialist

Dec 16, 2021 1:07 PM in response to ivo5poena

Hello ivo5poena,


We understand that you have questions about the device icon showing in iTunes, and we'd like to check into this with you.


To help us get a better understanding of the issue, we’d like to ask a few questions.


  1. Has this always occurred with your iPhone 12 Pro Max? Were any changes made to your computer or iTunes before this occurred?
  2. Which version of iTunes is your Windows PC running? Here's how to make sure you have the latest version: Update to the latest version of iTunes


You can find some good information about the icons used in iTunes on PC here: Symbols used in iTunes on PC


Thanks!

Reply

why is my iPhone icon in iTunes just generic?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up