Apple Intelligence now features Image Playground, Genmoji, Writing Tools enhancements, seamless support for ChatGPT, and visual intelligence.

Apple Intelligence has also begun language expansion with localized English support for Australia, Canada, Ireland, New Zealand, South Africa, and the U.K. Learn more >

You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Customs holding MacBook Air shipped via DHL from China

Howdy!


Weird thing.


Ordered MacBook Air, gets shipped via DHL to USA.


Makes it as far as Houston, then DHL tells me Customs put a stop on it.


Apple says they are investigating and if I do not get it in 8 days they will send another.


So why would Customs stop a new laptop?


Are they going to fiddle with it or what?


Posted on Dec 16, 2021 7:15 AM

Reply
1 reply

Dec 16, 2021 8:39 AM in response to avraamjack

avraamjack wrote:

Howdy!

Weird thing.

Ordered MacBook Air, gets shipped via DHL to USA.

So why would Customs stop a new laptop?
Are they going to fiddle with it or what?

Because that is the job of Customs. They inspect items coming into the country from overseas. Every item, computer or otherwise, has to go through Customs. If you want to know exactly why or how they do their job you will have to ask Customs.

Customs holding MacBook Air shipped via DHL from China

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.