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I have an iPad Pro 12.9 that will not turn on. If I hold the power button and select button down at the same time, the Apple logo appears for 1-2 seconds, then vanishes and the screen is black. The iPad is plugged in so there is power. Are there any other ways to reboot this iPad?
iPad Pro 12.9-inch, 3rd Gen, Wi-Fi
Connect your iPad to its Power Adapter and allow the iPad to charge, undisturbed, for at least an hour. While still connected to external power, try a forced-restart:
Note: If iPad still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen. Or if your iPad isn’t working correctly after you restart it, see the iPad Support website.
If you continue to experience difficulties, you will need to seek assistance directly from from Apple Support. You can contact the Support Team using the Get Support link at top-right of this page. Alternatively, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:
https://apps.apple.com/gb/app/apple-support/id1130498044
You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad:
Connect your iPad to its Power Adapter and allow the iPad to charge, undisturbed, for at least an hour. While still connected to external power, try a forced-restart:
Note: If iPad still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen. Or if your iPad isn’t working correctly after you restart it, see the iPad Support website.
If you continue to experience difficulties, you will need to seek assistance directly from from Apple Support. You can contact the Support Team using the Get Support link at top-right of this page. Alternatively, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:
https://apps.apple.com/gb/app/apple-support/id1130498044
You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad:
I held the Top button for 10-15 seconds, and the Apple logo does not appear. After I release the Top button, the Apple logo appears for 1-2 seconds and then disappears. This is the same result as before.
Hi DVS1962, To power ON your iPAD you hold down two buttons at the same time. Hold the Volume Up and the TOP Button at the same time till you see the Apple Logo. If you hold the iPAD in Portrait the TOP button is the only button on the right side. Should be no more than 5 seconds before you see the logo.
Hold the Top button until you see the Apple logo, then release. Keep in mind that it is a “Top Button”, there is no “power” button.
iPad 12.9 won't turn on
