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I can't complete my iTunes purchase

Why purchase could not be completed ?



[Re-Titled by Moderator]


Posted on Dec 16, 2021 12:58 PM

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Question marked as Top-ranking reply

Posted on Dec 16, 2021 2:34 PM

Do you mean a "Your purchase could not be completed" message?


You may see various forms of a "Your purchase could not be completed" message. Some may show old URLs (such as the one ending in "/ww/") which will redirect to the current one which leads you to a page to select your country but provides little additional guidance. Since it says to contact iTunes Support, do this:

1. Click on this link --> https://support.apple.com/choose-country-region/media-services

2. Select your country

3. Select: Billing & Subscriptions

4. Select: Subscriptions & Purchases

5. Select: Update payment method

6. Select a chat session or a phone call.

1 reply
Question marked as Top-ranking reply

Dec 16, 2021 2:34 PM in response to rayyan150

Do you mean a "Your purchase could not be completed" message?


You may see various forms of a "Your purchase could not be completed" message. Some may show old URLs (such as the one ending in "/ww/") which will redirect to the current one which leads you to a page to select your country but provides little additional guidance. Since it says to contact iTunes Support, do this:

1. Click on this link --> https://support.apple.com/choose-country-region/media-services

2. Select your country

3. Select: Billing & Subscriptions

4. Select: Subscriptions & Purchases

5. Select: Update payment method

6. Select a chat session or a phone call.

I can't complete my iTunes purchase

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