Why does my pictures from my old backed up messages do this I pressed “tap to download “ and after I do it just turns into a question mark and I can’t see the picture
[Re-Titled by Moderator]
iPhone 12, iOS 15
Two solutions that worked for me:
I was missing some photos too in message threads. They had turned in to question marks.
Whilst in the message thread of the person in question, I clicked on their name at the top of the screen. On the screen that appears, there was the option at the very bottom of the screen to download pictures from iCloud. I clicked it and after a small amount of time (cellular, not WiFi), the pictures downloaded. Question marks disappeared. Result.
I repeated the above procedure for another message thread, but the pictures didn’t download for some reason. In this case, I turned off ‘Sync this iPhone’ in the Messages section of Apps Using iCloud menu, then turned it back on again (Settings>’Your Name’ (top of screen)>iCloud>Show All (in apps using iCloud section)>Messages>toggle off ‘Sync this iPhone’. I turned it off, waited a while, then turned it back on again.
I went back to the message thread in question and clicked download photos again. This time, it worked for the photos that didn’t download first time around.
Can’t guarantee this will work for you, but worth a shot. Best of luck everyone getting your photos back.
I have the exact same problem, I would say for more than two years now!! I spoke with different people at apple and nobody was able to fix this issue. It's so strange that they never fixed this bug as it is obvious to me that this has nothing to do with the connection or IOS being updated. I changed my phone but the problem still exists. It's so weird that in all this time I can see all those photos on my 2017 MacBook with no issue!!!
Has anyone gotten a resolution? Mine just got screwed up too. I was told on the phone updating to 16.3 from 16.2 would fix the bugs, it didn’t, did the toggling on and off stuff. Now it’s supposedly re-downloading from the cloud, I doubt it’ll work. Anyone?
No. So far so good with updates- albeit some common complaints that are eventually corrected. I’m at 16.3.1. & STILL HAVE question marks ? right now in my text message photos!
What I’ve learned is if you cycle “successfully” through enough updates many issues are corrected!! Apple has to know- just has to be a question of “When?” Hoping a “fix” is on the way!
No I’m just waiting , ):
a month after Daley back up
also some of my conversations it not back too!
I did all of the above. Still have the ? mark!
It’s still and also most my messages it not able to see it too.
It’s same problems
Me either!!
This didn’t fix anything - what’s next?
So today it’s 2month from my problems and I didn’t get any solution it’s looks like waiting my building finish.
Oh really and also did u get the messages to so messages it showing too
im scared I don’t like to do again erase setting maybe I will lost many things! I lost before the messages is not coming back and also the messages with the picture is look like?
Where is Apple????
What are you doing to address this issue
I want to know the solution to this also.
I’m still getting the blue question mark and cannot go back and tap to download the pictures. Why isn’t this fixed??!!
Ask apple technician
i asked them and I’m turning to 2nd month for waiting,and no one can gave solution.!
Why do pictures in backed up Messages show question mark?
