You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Can't uncheck "Encrypt local backup" for my iPhone

I've used the "Reset Network Settings" option to remove the local backup encryption. iTunes is still requesting a password to uncheck the "Encrypt local backup" even when I don't have any backup.

Here is the page that states this option removes the encrypted backup password:

https://support.apple.com/en-us/HT205220

Posted on Dec 16, 2021 2:47 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 17, 2021 1:12 PM

It appears there is an error in the current version of About encrypted backups on your iPhone, iPad, or iPod touch - Apple Support. Where it reads:


2․ Tap Reset Network Settings and enter your device passcode.


It should read:


2․ Tap Reset All Settings and enter your device passcode.


Try again using the right reset and see how you get on.


tt2



Similar questions

10 replies
Question marked as Top-ranking reply

Dec 17, 2021 1:12 PM in response to Jurgen0000

It appears there is an error in the current version of About encrypted backups on your iPhone, iPad, or iPod touch - Apple Support. Where it reads:


2․ Tap Reset Network Settings and enter your device passcode.


It should read:


2․ Tap Reset All Settings and enter your device passcode.


Try again using the right reset and see how you get on.


tt2



Dec 17, 2021 9:34 AM in response to Jurgen0000

They are two different documents.


If you still have questions or problems:


Contact Apple. Click here --> https://support.apple.com/choose-country-region Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.


or:


Contact Apple for support and service --> "See a list of Apple phone numbers around the world."

Click here --> https://support.apple.com/HT201232

Can't uncheck "Encrypt local backup" for my iPhone

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.