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This is my IPhone so, I have my own Apple ID. When I try to update my apps in AppStore, I can’t able to used my Apple ID. Why?? I must put the Apple ID of my boyfriend’s Apple ID and his password.

Why I can’t update my apps in appstore with my Apple ID.

iPhone 11 Pro Max, iOS 15

Posted on Dec 16, 2021 3:57 PM

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Question marked as Best reply

Posted on Dec 16, 2021 6:33 PM

Check the App Store and iTunes Store to see if there are any updates for apps/purchases. A request for another Apple ID password is often caused by updates to apps/purchases that were made when using the other ID. Those purchases are tied to the other ID and can't be transferred. One option is to delete the apps/purchases made by the other ID and download them using the new ID if desired. After deleting the apps, it may be necessary to restart the device/computer before you can download the apps again. If necessary, check your purchases history to see which apps/purchases weren’t made by the current ID. 


Purchase History Review.  *

9 replies
Question marked as Best reply

Dec 16, 2021 6:33 PM in response to chemi49

Check the App Store and iTunes Store to see if there are any updates for apps/purchases. A request for another Apple ID password is often caused by updates to apps/purchases that were made when using the other ID. Those purchases are tied to the other ID and can't be transferred. One option is to delete the apps/purchases made by the other ID and download them using the new ID if desired. After deleting the apps, it may be necessary to restart the device/computer before you can download the apps again. If necessary, check your purchases history to see which apps/purchases weren’t made by the current ID. 


Purchase History Review.  *

Dec 18, 2021 1:53 PM in response to Umeshsanap99

If this is in the iTunes/App Store, see the 3rd link.


See the Apple Support article(s) below. 


If your Apple ID is locked or disabled - Apple Support.   *


If you have changed your ID or password, have you followed the steps in this article?


What to do after you change your Apple ID or password - Apple Support.     *


See the Apple Support article(s) below. 


If you see a message that says 'Your account has been disabled in the App Store and iTunes' - Apple Support.   *


Contact iTunes Support for assistance. See the Apple Support articles below for contact information.   


iTunes Support – world wide   -


Apple Support schedule phone call     -


Billings and Subscriptions   -


If necessary, try Twitter411


https://twitter.com/AppleSupport.   - 

Jan 15, 2022 12:49 PM in response to bolaji178

You can't update the apps. See the Apple Support article(s) below. 


If you see a message that says 'Your account has been disabled in the App Store and iTunes' - Apple Support.   *


Contact iTunes Support for assistance. See the Apple Support articles below for contact information.   


iTunes Support – world wide   -


Apple Support schedule phone call     -


Billings and Subscriptions   -


If necessary, try Twitter


https://twitter.com/AppleSupport.   - 

This is my IPhone so, I have my own Apple ID. When I try to update my apps in AppStore, I can’t able to used my Apple ID. Why?? I must put the Apple ID of my boyfriend’s Apple ID and his password.

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