why cant i factory reset my iphone?
Why can't I activate my iphone?
iPhone XS Max, iOS 14
User profile for user:
DerekM87
User level:
Community Specialist
Hi chevy5474,
It looks like you're attempting to factory reset your iPhone, but are unable to do so.
To get started, in order to restore your device, you'd need access to a Mac or PC with iTunes or Finder depending on your OS version.
When taking the steps outlined in that article, where specifically do you get stuck? Do you receive any sort of error or message?
Let us know additional details and we'll continue from there.
Cheers!