My Face ID didn’t work anymore. How could i fix it?

To check and fix it, it would be an additional cost to take it to an Apple center?

iPhone 11, iOS 15

Posted on Dec 17, 2021 2:21 AM

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Question marked as Top-ranking reply

Posted on Dec 17, 2021 5:58 AM


If you just have issues with Face ID not working properly, read this document:

'If Face ID isn't working on your iPhone or iPad Pro', click here --> https://support.apple.com/HT208114


If an alert says Face ID has been disabled on your iPhone or iPad Pro, this document deals with that specific issue:

"If an alert says Face ID has been disabled on your iPhone or iPad Pro", click here --> https://support.apple.com/HT208186


I believe Apple will evaluate an issue at no charge but the cost of actual repair will depend upon if it is still under warranty (unlikely with an iPhone 11) or you have AppleCare coverage.

3 replies
Question marked as Top-ranking reply

Dec 17, 2021 5:58 AM in response to indhira289


If you just have issues with Face ID not working properly, read this document:

'If Face ID isn't working on your iPhone or iPad Pro', click here --> https://support.apple.com/HT208114


If an alert says Face ID has been disabled on your iPhone or iPad Pro, this document deals with that specific issue:

"If an alert says Face ID has been disabled on your iPhone or iPad Pro", click here --> https://support.apple.com/HT208186


I believe Apple will evaluate an issue at no charge but the cost of actual repair will depend upon if it is still under warranty (unlikely with an iPhone 11) or you have AppleCare coverage.

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My Face ID didn’t work anymore. How could i fix it?

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