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Is there a way to access the repair history for my Mac online?

I was on a call with Apple and the advisor & senior advisor I spoke to were unable to retrieve my repair history, so I had to resort to going through all my emails and individually searching for repair IDs. Could there have been a problem with Apple's system or are Apple advisors just unable to view repair history?

MacBook Pro 13″, macOS 12.0

Posted on Dec 17, 2021 11:08 AM

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Question marked as Apple recommended
Psanchez04 wrote:

I was on a call with Apple and the advisor & senior advisor I spoke to were unable to retrieve my repair history, so I had to resort to going through all my emails and individually searching for repair IDs. Could there have been a problem with Apple's system or are Apple advisors just unable to view repair history?


If the machine is still active in your Apple ID yes—you should be able to see all that Macs repair history by serial number:


Check your coverage

https://support.apple.com/my-support

Posted on Dec 17, 2021 12:31 PM

2 replies
Question marked as Apple recommended

Dec 17, 2021 12:31 PM in response to Psanchez04

Psanchez04 wrote:

I was on a call with Apple and the advisor & senior advisor I spoke to were unable to retrieve my repair history, so I had to resort to going through all my emails and individually searching for repair IDs. Could there have been a problem with Apple's system or are Apple advisors just unable to view repair history?


If the machine is still active in your Apple ID yes—you should be able to see all that Macs repair history by serial number:


Check your coverage

https://support.apple.com/my-support

Is there a way to access the repair history for my Mac online?

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