I can’t get into my computer

lehua_scholl wrote:

Me too. Don’t remember the password. Went to do recovery and it says “there was an error connecting to the Apple ID Servers”

Maybe try going into recovery mode by pressing Cmd + R while rebooting and resetting the password from there?

That's what I did when I forgot my password.

How to start up from macOS Recovery

Turn on your Mac and immediately press and hold these two keys: Command (⌘) and R. Release the keys when you see an Apple logo, spinning globe, or other startup screen. Need help?

You might be prompted to enter a password, such as a firmware password or the password of a user who is an administrator of this Mac. Enter the requested password to continue:

Startup is complete when you see the utilities window:

Restore from Time Machine: Restore your files from a Time Machine backup.

Reinstall macOS: Download and reinstall the Mac operating system.

Safari (or Get Help Online): Use Safari to browse the web and find help for your Mac. Links to Apple's support website are included. Browser plug-ins and extensions are disabled.

Disk Utility: Use Disk Utility to repair your disk or erase your disk or other storage device.

Additional utilities are available from the Utilities menu in the menu bar, including Startup Security Utility (or Firmware Password Utility), and Terminal. 

To quit macOS Recovery, choose Restart or Shut Down from the Apple menu . If you want to choose a different startup disk before quitting, choose Startup Disk from the Apple menu.

If you can't start up from macOS Recovery

If your Mac can't start up from its built-in macOS Recovery system, it might try to start up from macOS Recovery over the Internet. When that happens, you see a spinning globe instead of an Apple logo during startup: 

To manually start up from Internet Recovery, press and hold either of these key combinations at startup:

• Option-Command-R
• Shift-Option-Command-R
• Learn more

If startup from Internet Recovery is unsuccessful, you see a globe with an alert symbol (exclamation point):

If you see the globe and alert symbol, try these solutions:

• Make sure that your Mac can connect to the internet. If you're not prompted to choose a Wi-Fi network during startup, choose a network from the Wi-Fi menu , if available.
• Press Command-R at startup to try using the built-in Recovery system instead of internet Recovery.
• Connect to the internet using Ethernet instead of Wi-Fi, or vice versa.
• Connect to the internet from a different Wi-Fi or Ethernet network. Your network configuration might not allow the internet access that macOS Recovery needs.
• Try again later, because the issue might be temporary.
• Start up from another disk or volume, if available, or use a bootable installer to reinstall macOS.

If you still need help, please contact Apple Support.

Link

LisaHarlacher wrote:

Im locked out of my mac

If you have Catalina or later:

To see one of the following password-reset options, click the question mark next to the password field in the login window. If you don't see a question mark, enter any password three times.

If you see the option to reset using your Apple ID

1. Click the option to reset using your Apple ID, then proceed as follows:

• • If your Mac restarts, skip to the next section, “If you see the option to restart and show password options.”
  • If your Mac doesn't restart, but immediately asks for your Apple ID credentials, enter that information and click Reset Password.

1. If you're asked to create a new keychain to store the user's passwords, click OK to restart your Mac.
2. If you're asked to select an admin user you know the password for, click “Forgot all passwords?”.
3. If you see a Reset Password window with the option to Deactivate Mac, click Deactivate Mac, then click Deactivate to confirm.
4. Enter your new password information, then click Next.
5. If this window shows multiple user accounts, click the Set Password button next to each account name, then enter the new password information for each account.
6. When the password reset is completed, click Restart.

If you see the option to restart and show password options

1. Click the option to restart and show password reset options, then wait for your Mac to restart. 
2. You're then asked to take one of these steps:

• • Sign in with your Apple ID. You might also be asked to enter the verification code sent to your other devices.
  • Enter your FileVault recovery key. You received it when you turned on FileVault and chose to create a recovery key instead of allowing your iCloud account (Apple ID) to unlock your disk. 

1. Select a user that you want to reset the password for, then click Next.
2. Enter your new password information, then click Next. 
3. When the password reset is completed, click Restart.

If you see the option to reset using your recovery key

1. Click the option to reset using your recovery key, then enter your FileVault recovery key. You received it when you turned on FileVault and chose to create a recovery key instead of allowing your iCloud account (Apple ID) to unlock your disk. 
2. Enter your new password information, then click Reset Password.

Link

If you can't reset your password

Learn what to do if you can't reset your password.

Mojave or earlier

Link

Me too. Don’t remember the password. Went to do recovery and it says “there was an error connecting to the Apple ID Servers”