Apple Pay

Welcome to Apple Support Community!

You will need to confirm that you have accurate information on your Apple ID and inside of the Wallet.

Identity verification for Apple Card or Apple Cash https://support.apple.com/en-us/HT207887

Complete the troubleshooting steps below to confirm your information

1. Wallet app > Apple Cash card > tap on 3 dots top right > billing address
2. Confirm your name and address matches what shows on your drivers license or state id.
3. Open Settings > Tap on Name > Tap name, phone numbers, email > confirm your first and last name and date of birth are correct.
4. Are you 18 yrs old or older ? If not, you will need to contact Apple Support and speak with someone in the Apple Cash department and they will need to get you transferred over to Apple Cash Specialist to close your account. You will also need to change your date of birth. After the account has been closed, you will need to join family sharing, and the organizer will have to enable Apple Cash for you.
5. Open Apple Cash accounts? If you have more than 1 open Apple Cash account, you will need to contact Apple Support.

If the issue persist, please contact Apple Support https://www.apple.com/contact/

Hope this helps