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I can’t use my iTunes credit on my account. Saying Your Purchase Could Not Be Completed

I can’t use $100 iTunes credit I put on my iTunes Store . Saying Your Purchase Could Not Be Completed. Please how do I fix this?


iPhone XS Max, iOS 13

Posted on Dec 18, 2021 10:17 AM

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Question marked as Top-ranking reply

Posted on Dec 18, 2021 1:41 PM

You may see various forms of a "Your purchase could not be completed" message. Some may show old URLs (such as the one ending in "/ww/") which will redirect to the current one which leads you to a page to select your country but provides little additional guidance. Since it says to contact iTunes Support, do this:

1. Click on this link --> https://support.apple.com/choose-country-region/media-services

2. Select your country

3. Select: Billing & Subscriptions

4. Select: Subscriptions & Purchases

5. Select: Update payment method

6. Select a chat session or a phone call.

1 reply
Question marked as Top-ranking reply

Dec 18, 2021 1:41 PM in response to Kimktr

You may see various forms of a "Your purchase could not be completed" message. Some may show old URLs (such as the one ending in "/ww/") which will redirect to the current one which leads you to a page to select your country but provides little additional guidance. Since it says to contact iTunes Support, do this:

1. Click on this link --> https://support.apple.com/choose-country-region/media-services

2. Select your country

3. Select: Billing & Subscriptions

4. Select: Subscriptions & Purchases

5. Select: Update payment method

6. Select a chat session or a phone call.

I can’t use my iTunes credit on my account. Saying Your Purchase Could Not Be Completed

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