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I keep trying to facetime someone and I get a notification that says this person cannot be reached on facetime at this number check contact card. what do i do to fix this?

I keep trying to facetime someone and instead of going through it comes up saying “choose another phone number or email address to call this person” how do i fix this ?

iPhone 11, iOS 15

Posted on Dec 18, 2021 9:26 PM

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Question marked as Top-ranking reply

Posted on Jan 5, 2022 12:45 PM

Hi, I had this issue as well.

I tried 3 things, and I'm not sure if it was a combination of 1 or all 3.


  1. Turned phone on/off - full restart fixes more problems then anything else.
  2. Deleted the contact card and added it back in with the same exact information.
  3. Turned Facetime off > then back on.
    1. To do this - Go into Settings, Scroll down and find "FaceTime" and select it.
    2. Select the green indicator next to "FaceTime" - once off, and then right back on.


Item number 3 is what solved my issue. Hopefully it resolves yours as well.

2 replies
Question marked as Top-ranking reply

Jan 5, 2022 12:45 PM in response to j_cox

Hi, I had this issue as well.

I tried 3 things, and I'm not sure if it was a combination of 1 or all 3.


  1. Turned phone on/off - full restart fixes more problems then anything else.
  2. Deleted the contact card and added it back in with the same exact information.
  3. Turned Facetime off > then back on.
    1. To do this - Go into Settings, Scroll down and find "FaceTime" and select it.
    2. Select the green indicator next to "FaceTime" - once off, and then right back on.


Item number 3 is what solved my issue. Hopefully it resolves yours as well.

I keep trying to facetime someone and I get a notification that says this person cannot be reached on facetime at this number check contact card. what do i do to fix this?

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