My dad's phone, an iPhone 11, is having issues. Screen is working, but cannot get into any app, and the force quit option of holding the volume and power button is not working either.

Question

My dad's phone, an iPhone 11, is having issues. Screen is working, but cannot get into any app, and the force quit option of holding the volume and power button is not working either.

What should we do further? We cannot get into settings to reset, we cannot turn off the phone to restart, and how can I fix this issue?

iPhone 11

Posted on Dec 19, 2021 4:46 PM

Reply

Answer 1

Tesserax

Level 10

158,670 points

Dec 19, 2021 4:49 PM in response to KnepperFamily121

If this phone is being unresponsive to any inputs, your next step would be to contact Apple Support directly for further assistance. To do so, simply select the "Get Support" link in the upper right-hand side of this forum's web page.

Reply